Refunds & returns
Every PlastiPrint product is 3D-printed only after you order it — no shelves, no stock. That changes how returns work, so here's the honest version.
You can cancel an order for any reason within 24 hours of ordering and receive a full refund — including shipping — no matter where your item is in the queue. Just email us as early as you can.
Every product is 3D-printed to order: nothing is pulled from a shelf, and each item is made just for you. If your order hasn't started printing yet, we'll still refund you in full — but once printing has started, a change of mind can't be refunded, because the item can't be resold. If it's already shipped, we may ask you to return it first; when the issue is on our side, we cover the return shipping.
Custom work begins with a non-refundable design deposit, included in your per-item quote before you pay anything — it covers the preliminary design stage. Once printing has started, the material deposit is non-refundable as well. For quote-based commissions placed through the custom-order form, the terms stated on your individual quote take precedence over this page.
One thing we keep by design: models and designs we produce remain PlastiPrint's intellectual property. The printed item is yours, with full personal-use rights — and exclusive or commercial rights can be purchased on request.
If your print arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo and your order number. We'll send you a replacement or refund you in full — including shipping — at our discretion on a per-case basis.
Refunds go back to your original payment method via Stripe, usually within 5–10 business days of approval.